Customer Support Portal
Unifying Scattered Service Touchpoints
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This project has been rebranded and redesigned for copyright reasons.
Challenge
Sunny’s customer support system was fragmented, with separate service centers for each product. The company aimed to consolidate these into a single, unified platform where customers could track their issues and find solutions in one place. The new portal needed to integrate with Sunny’s existing support system while ensuring a seamless user experience.
Approach
Since each customer used different services, the key objective was to provide a clear and structured experience that made it easy for users to navigate their tasks. By analyzing the inquiry process across multiple services, we developed a framework that was both standardized and adaptable to individual needs. The entire website was designed to make the inquiry process more intuitive and user-friendly.
Designing a Seamless and Transparent Case Tracking Experience
Integrated Case Progress Display
Users can track their case status at a glance.
A color-coded progress system enhances clarity and maintains consistency across the platform.
Personalized Dashboard
Upon logging in, users are immediately presented with recent case updates on the main screen.
Dedicated Case Pages with Feed-Style Communication
Each case has a dedicated page featuring a feed-style interface for direct communication with assigned representatives.
This approach ensures clear, efficient interactions, helping users resolve issues faster.
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